If the item is defective, damaged, or incorrect, contact us immediately at ric@cardaura.co with your order number and photos of the issue.
Eligible defective returns are accepted within 30 days of delivery.
You are responsible for return shipping costs. We will provide instructions, but the customer covers the return shipping fee.
Exchanges
We accept exchanges for defective items. The fastest way is to return the defective item (once approved) and place a new order for the replacement.
Non-Returnable Items
Custom or personalized products
Sale items
Gift cards
Items that are not defective
Refunds
Once we receive and inspect the returned defective item, we will notify you. Approved refunds will be processed to your original payment method within 10 business days (minus any applicable return shipping costs if not covered by us).
International / EU Customers
For shipments to the European Union, you have additional rights under the 14-day cooling-off period for non-defective items where required by law. Contact us for details.
